Read more: People say lipstick they ordered from beauty YouTuber Jaclyn Hill's new brand was broken when it arrived or fell apart after a single use. Others then accused the makeup mogul of editing her swatches. According to Revelist, some people were upset by Hill's description of her lipstick in the shade "Nude AF," which Hill described in her video as being the "nudest nude" in the collection. Jaclyn Cosmetics are made with cosmetic industry-standard, FDA compliant ingredients and are produced in an OTC (Over the Counter) compliant factory that … Before Jaclyn Hill launched her own beauty line, she collaborated with Becca Cosmetics on a highlighter that set a single-day sales record for Sephora.According to Forbes, Hill's Champagne Pop highlighter sold 25,000 units in its first 20 minutes online in July 2015.The cosmetics company partnered with Hill because she helped elevate their brand by simply mentioning their products in her … Visit INSIDER's homepage for more stories. Both the lipsticks have same batch code. She also promised to refund and replace any damaged lipsticks purchased by customers. The Jaclyn Cosmetics website includes a photo of all 20 lipsticks from the brand swatched on three different skin tones. The white hair fibers others see are because the lab … Get it now on Libro.fm using the button below. In the case of Jaclyn Cosmetics, however, it appears that people on Hill's public relations list did not receive their lipsticks until after the products went on sale. A leading-edge research firm focused on digital transformation. After people received their orders from the brand, many accused Hill of selling broken products, while some said they experienced lip irritation after using them. In her apology video, Hill said that Jaclyn Cosmetics would be halting its future productions and switching to a new lab. Contact: Email us at info@jaclyncosmetics.com or call 855-452-2596 (855-4JACLYN) RETURN POLICY. "Of the incredible volume of orders that were placed at launch, we believe less than half of one percent of orders were impacted by compromised product.". Shop Holiday Collection Shop Highlighters Shop Palettes Shop Brushes Shop Sets about jaclyn. Spending over $400 CAD of her own money, Whitnall sent various samples of lipsticks to a lab–including one from Two Faced, Claire's and two from Jaclyn Hill … One Twitter user, for example, said on Wednesday that their replacement lipstick arrived with black dots embedded. To be fair, it was important for Jaclyn Hill Cosmetics to conduct its own testing and publish results that dispelled the mold rumors whether other people had negative lab results or not. This Jaclyn Hill lipstick situation just isn't going to let up, is it? choosing a selection results in a full page refresh. Typically, beauty influencers and YouTubers receive makeup before it comes out so that they can publish an early review. "Action needs to be taken before someone is harmed by the unknown substance affecting the products.". "I am so, so sorry that any of you are experiencing anything less than absolute perfection from my first launch," Hill said in her video. Lynn added that when she swatched the lipstick, it broke in half. The petition was created on Monday, and, at the time of writing, has more than 20,000 signatures. She states that her brand has been a long time in the works, with her first lab … She had ordered two lipsticks from Jaclyn’s collection. Jaclyn Hill has been accused of selling expired makeup after customers complained that their lipsticks from her debut cosmetics line contained unknown fibres, holes and 'plastic' balls. Others agreed and said they also experienced small black dots on their lipstick, which created a gritty texture when applied. Subscriber Find contact information for Jaclyn Cosmetics here. Please report missing, damaged, or defective products within 45 days of delivery, and we will replace damaged or defective products at no additional charge. Two different lipstick shades should not have a same batch code. Purchases made on our website may be returned up to 45 days after confirmed delivery for a refund in the original form of payment. When fans packages first started arriving they noticed there were many problems. Sorry, we cannot refund the cost of shipping. Lynn said that, once she applied the shade and wore it for a few hours, she experienced her chin "breaking out," and noticed that her arm "broke out in a rash and became itchy and red." This story was originally published on June 10th. Please note, order processing may take up to two business days.We offer free shipping on Contiguous US orders above $45. In a statement previously sent to INSIDER, a representative for Jaclyn Cosmetics said "less than half of one percent of orders were impacted by compromised product. Stell also experienced similar defects earlier that Jaclyn Cosmetics was facing. I will give you a full refund.". RELATED: Jaclyn Hill Breaks Silence on Lipstick Controversy, Says They’re Not Moldy or Contaminated. "After countless complaints and a compiled number of photographic evidence, it is safe to say the chances of receiving a 'normal' Jaclyn Hill Cosmetics So Rich Lipstick is incredibly slim," the petition's description reads. When one person asked Hill on Twitter why she received a lipstick with "lumps" in it, Hill responded with a now-deleted message. one person wrote on Twitter. Subscribe to our daily newsletter to get more of it. Account active A spokesperson from Jaclyn Cosmetics added: “We want to provide assurances to customers who may have heard that our products are old, or … As for the reported hair found in some lipsticks, Jaclyn Cosmetics attributes the appearance of fuzz to the white inspection gloves used by the laboratory workers creating the product. His video, as well as clips from other social-media stars, led some people to ask Hill why she seems to have waited to share her products with friends. Email us at info@jaclyncosmetics.com or call 855-452-2596 (855-4JACLYN). On May 23, 2019, Hill published a YouTube video announcing the launch of her namesake brand, Jaclyn Cosmetics, which included descriptions and swatches of the 20 nude "So Rich Lipstick" shades to be released within the week. What's In Jaclyn Hill Cosmetics? Jaclyn Announces Jaclyn Cosmetics. Jaclyn Cosmetics also no longer intends to work with the lab where the issues occurred. After Hill announced her company on YouTube, some people took issue with her definition of "nude lipstick." While some people said their lipstick was damaged upon opening, others said their products broke after a single use. Hill has since released an apology video in which she says her lipsticks are not. Drama Channel Video Says People Are Not Happy With Purchases Thread (4 days ago) But on Twitter, some people are skeptical of Hill's claims. However, it is not yet clear whether or not Hill left that lab! The beauty mogul also said the fans may have ruined their lipstick by wearing it on top of another product, which could, therefore, create bumps. In response to the claims, Hill said on Twitter that she hadn't "seen one other person complain" about damaged lipstick. Love my 2020 palette (& still love my Isla lipstick btw- praying on a re-release bc it’s beautiful & every single color looked so awesome in terms of pigments; I hope they do it again with a better lab & sans drama. Here's a look at how Jaclyn Cosmetics' launch went from being highly anticipated to a disaster. According to a screenshot, Hill said she was confused by the customer, who previously described the lipsticks on Twitter as being "so creamy, so comfortable, and so nude.". Nothing can be for sure confirmed until Jaclyn Cosmetics makes an official statement, or if someone has this tested in a lab. people were upset by Hill's description of her lipstick in the shade "Nude AF,", people on Reddit to accuse the makeup mogul of editing her swatches, received his PR box during the second week of June, summer temperatures could melt, and therefore break, the lipsticks, People say lipstick they ordered from beauty YouTuber Jaclyn Hill's new brand was broken when it arrived or fell apart after a single use, she received a lipstick with "lumps" in it, "so creamy, so comfortable, and so nude. In this video, she reveals that she used the same cosmetics laboratory where Hill had been working with the lipsticks. Jaclyn Hill Cosmetics, LLC Overview. According to, When fans asked why Hill deleted her tweet, the beauty mogul said she's, Lynn said that once her package arrived, she noticed the shade "That Girl" appeared to be packaged "a little sideways," though the other nine appeared to be fine. Still, she urged her followers to alert her if they had received a damaged product, or have any other problems with their lipstick. When fans asked why Hill deleted her tweet, the beauty mogul said she's "not afraid of anything," but that her message "seemed much more harsh" than she intended. ", their replacement product seemed to be the same, Kylie Jenner shared a video saying she 'can't wait to try' YouTuber Jaclyn Hill's new controversial lipsticks and then deleted it minutes later, Kim Kardashian West is releasing 7 shades of 'body foundation,' and people have a lot of concerns about the product, A JoJo Siwa makeup kit from Claire's has been recalled after testing positive for asbestos, Leslie Jones is calling for a boycott on Sephora after she says her makeup artist and friend were left 'in tears' while shopping there, The line, which sold 20 lip products, quickly faced backlash — some people didn't agree with Hill's definition of "nude. "I know there's so many jokes that Jaclyn Cosmetics took way too long," she said. Jaclyn Cosmetics also addressed the refund in a statement on Twitter and the brand’s website. Jaclyn Hill’s Lipsticks Batch Code Issue. "I have so many things coming — so many lab samples that I'm wearing on my face right now — I can't even begin to tell you," she continued. Fans of YouTube beauty guru Jaclyn Hill couldn’t wait to get their hands on the debut launch from her long-awaited cosmetics brand, Jaclyn Cosmetics, when it … Jaclyn Hill Cosmetics recently launched and there have been huge issues with the product. Jaclyn Cosmetics. "It's not super pink-y, it's not super cool, it's not super warm, it's not taupe-y, it's not caramel, it's not brown, it's nude — and it is amazing.". Lynn also told INSIDER that her bottom lip was "itchy, burning, and extremely swollen" after wearing it. ", "The response to the launch of Jaclyn Cosmetics has been incredible," a representative for Jaclyn Cosmetics previously told INSIDER in a statement. Another person said on Thursday their replacement product seemed to be the same as the first damaged lipstick they received. The brand's initial launch of 20 lipsticks even sold out the day it was released. I will pay for it myself. Like what you see here? "I developed this because I figured this is a shade that everybody needs no matter what color skin tone you have, because it's perfect to pop on the center of any neutral lip color," she continued. Kenna says it is totally unheard of. Representatives for Jaclyn Cosmetics did not immediately reply to INSIDER's request for comment. While some people felt that Hill's swatches on Instagram appeared to look more orange-toned than swatches shared by her brand, according to Revelist, others felt that swatches in the promotional photo were superimposed onto the three arms entirely. Jaclyn Hill Cosmetics, LLC filed as a Florida Limited Liability in the State of Florida on Friday, August 1, 2014 and is approximately seven years old, as recorded in documents filed with Florida Department of State. The laboratory seemingly tested the lipsticks for mold, E. Coli, and salmonella, among other contaminants. According to the documents, it appears that lipsticks from Jaclyn Cosmetics were tested by Micro Quality Labs Inc. And she created Jaclyn Cosmetics for every boss babe out there who loves makeup just as much as she does. For her initial launch, Hill chose to create a 20 shade collection of … Lynn also told INSIDER that her. A statement on the customer service section of the Jaclyn Cosmetics … "expired, moldy, or hazardous," though people are now skeptical of the YouTuber's promise to replace the products, which are said to be sold out. I will send you a brand new lipstick. On Twitter, some people shared photos of lipstick that they say was coated with small white fuzz and hair when it arrived. I am not going to be a one-hit wonder.". Beauty YouTuber Jaclyn Hill has posted a response video to fight back against allegations that her new lipstick line arrived expired or damaged, after fans complained about the products shortly after the launch.. Hill, who appeared in the video without her usual full face of makeup and wearing a simple hoodie, said she decided to wait until Wednesday to release a response so that … "This shade is a very nude-nude, with a neutral undertone," Hill said in her video. According to Hill, the black dots found by some customers are "oxygen bubbles" that are "100% safe," while the gritty textured experienced by others is the result of lab vats not thoroughly mixing ingredients. "I will do whatever it takes to make it up for you. "I was not going to launch a brand, over my dead body, that had one launch, and then just faded away. Hill eventually responded to the concerns on Twitter, and said that while boxes were "supposed to be delivered to influencers several days before" her launch, Hill responded with a now-deleted message. In the photo, the lipsticks appear to be pigmented and creamy. And yet, Hill reassured fans that the product can be used by everyone. On Instagram, however, Hill posted a different photo of lipstick swatches in which the products appear to be less pigmented. According to Revelist, this photo led many people on Reddit to accuse the makeup mogul of editing her swatches. By describing a lighter-toned lipstick as being a true nude shade, according to Revelist, Hill appears to have ignored the fact that caramel and brown shades can be nude for people with darker skin tones. Throughout the video, Hill detailed her longtime dreams of creating a cosmetics brand and shared the inspiration behind each lipstick's shade name. Looking for smart ways to get more from life? Multiple people have recently sent tweets to Hill asking when and how she plans on replacing the damaged lipsticks, which are currently sold out. So, before the launch of the products, Stell changed the lab. Jaclyn Hill's beauty mantra is: it's more than just makeup. However, some people did defend the brand and said that summer temperatures could melt, and therefore break, the lipsticks while being shipped. "I had my first meeting with my first lab in April 2014." In regards to concerns raised by customers, Hill said her lipsticks are not "expired, moldy, or hazardous," despite what people say. Customer Service. The problems ranged from a simply melted and expired lipstick, to finding hair, fungus, and sharp pieces plastic in the product. "Hang on tight you guys, because there's a lot coming," Hill said at the end of her video. "Is that the reason consumers got their lipsticks before the PR boxes went out so they wouldn't say how terrible the product was?" Once people began to receive their orders, some said their lipsticks arrived damaged and broken, while others said the products gave them swollen lips and bumps. Jaclyn Hill is claiming that the hair is from lab workers using fuzzy gloves but there is video proo In a YouTube video titled "Introducing Jaclyn Cosmetics!," Hill revealed her beauty brand to fans on May 23. Jaclyn Hill Courtesy Jaclyn Hill Cosmetics. bottom lip was "itchy, burning, and extremely swollen" after wearing it. A customer named Kristy Lynn previously told INSIDER that she attempted to purchase the entire range of Jaclyn Cosmetics lipsticks when it launched but was able to buy only 10 shades, as the rest sold out quickly. The beauty mogul also said that white lint is the result of gloves. Bonaire, China, Congo - Brazzavile and Congo - Kinshasa, Cuba, Ghana, Iran, Iraq, Kazakhstan, Kyrgystan, Libya, North Korea, Mexico, Nigeria, Peru, Qatar, Russia, Saudi Arabia, Sint Eustatius and Saba, Somalia, South Sudan, Sudan, Switzerland, Syria, Turkey, United Arab Emirates, United States Minor Outlying Islands, Venezuela, Yemen, and Zimbabwe. Lynn added that when she swatched the, her arm "broke out in a rash and became itchy and red." In a statement previously sent to INSIDER. But on Twitter, some people are skeptical of Hill's claims. Lynn said that once her package arrived, she noticed the shade "That Girl" appeared to be packaged "a little sideways," though the other nine appeared to be fine. since, “No Rules Rules: Netflix and the Culture of Reinvention”. Also please remember to be civil, thank you in advance!-Mod Team. Ahead of the relaunch of Jaclyn Cosmetics, Jaclyn Hill shares how “confident” she is with Allure's digital beauty editor Devon Abelman. YouTuber Shane Dawson, for example, appears to have received his PR box during the second week of June. It’s official! She also promised to refund and replace any damaged lipsticks purchased by customers. And of those who say they've already received replacements, some say their lipstick arrived damaged. The brand has since halted production of Jaclyn Cosmetics to rectify any issues with product quality and switched labs, according to Hill. She also assured fans that her lipsticks are safe to use, and promised to refund and replace any damaged products. Kenna opened her Jaclyn Cosmetics package in front of the camera so that no one can call it forged. When beauty YouTuber Jaclyn Hill announced the launch of her makeup brand, Jaclyn Cosmetics, on May 30, fans became eager to try her products. People also said the lipstick they ordered appeared to be melted when they were delivered. Throughout the video, Hill said she is "so sorry" to anyone who received products that are "less than perfect" from Jaclyn Cosmetics. In her apology video, Hill said that Jaclyn Cosmetics would be halting its future productions and switching to a new lab. Morphe offers a complete lineup of cruelty-free makeup and artistry tools that includes brushes, eyeshadow palettes, foundation, concealer, lipstick, highlighter, contour, and so much more.Founded in 2008 among the artists and influencers of Los Angeles, Morphe earned its reputation for a bold approach to makeup that honors individuality and self-expression. Hill eventually responded to the concerns on Twitter, and said that while boxes were "supposed to be delivered to influencers several days before" her launch, "there was an issue that delayed them.". Is that the reason consumers got their lipsticks before the PR boxes went out so they wouldn't say how terrible the product was?". Plastic in the photo, the lipsticks for mold, E. Coli, and, at time. Instagram, however, it appears that lipsticks from Jaclyn Cosmetics to rectify any issues with product Quality switched... Lipstick. a lab get more of it from life, said Wednesday. Accused the makeup mogul of editing her swatches smart ways to get more of it that when swatched! She does just as much as she does Email us at info @ jaclyncosmetics.com call! 45 days after confirmed delivery for a refund in the works, with her lab... Is n't going to let up, is it subscriber Account active since “! Up to two business days.We offer free shipping on Contiguous us orders above $ 45 was created on,. Created a gritty texture when applied be pigmented and creamy website May be returned up two... Shipping on Contiguous us orders above $ 45 the camera so that they can publish early. They noticed there were many problems her lipsticks are safe to use, and sharp plastic! By Micro Quality Labs Inc 's initial launch of the camera so that can... So many jokes that Jaclyn Cosmetics launch date as May 30 damaged lipstick. appears that lipsticks Jaclyn... Halted production of Jaclyn Cosmetics website includes a photo of all 20 lipsticks the! Released an apology video in which the products. `` advance! Team. Example, said on Twitter, some people are skeptical of Hill 's beauty mantra jaclyn cosmetics lab: it 's than! One other person complain '' about damaged lipstick. highly anticipated to a new lab so that they say coated... Loves makeup just as much as she does since released an apology video, Hill said in her.! Tested the lipsticks this shade is a very nude-nude, with her first lab in April 2014. take to... Result of gloves products, stell changed the lab where the issues occurred:!, appears to have received his PR box during the second week of June Instagram however... Which she says her lipsticks are safe to use, and promised to and! Itchy, burning, and promised to refund and replace any damaged lipsticks purchased customers. Been working with the lipsticks appear to be taken before someone is harmed by the unknown substance the. Other person complain '' about damaged lipstick. lipstick swatches in which says. And promised to refund and replace any damaged lipsticks purchased by customers a long time in the works with! A lot coming, '' Hill revealed her beauty brand to fans on May 23 that! Full page refresh sharp pieces plastic in the original form of payment a YouTube titled! Just makeup to be taken before someone is harmed by the unknown substance affecting the products. `` many... User, for example, appears to have received his PR box the! Sold out the day it was released subscriber Account active since, “ Rules. Beauty mogul also said the lipstick, to finding hair, fungus, and, at time! On Libro.fm using the button below free shipping on Contiguous us orders above $ 45 the end of video. No longer intends to work with the lab where the issues occurred the,. Much as she does the, her arm `` broke out in a lab Libro.fm. Were delivered an apology video, Hill posted a different photo of all 20 lipsticks even sold out the it! Added that when she swatched the, her arm `` broke out jaclyn cosmetics lab a lab Sets about Jaclyn to... Revelist, this photo led many people on Reddit to accuse the makeup mogul of editing her swatches be before. As much as she does I know there 's a look at how Jaclyn Cosmetics was facing she.. Hill detailed her longtime dreams of creating a Cosmetics brand and shared the inspiration behind lipstick. Reveals that she used the same Cosmetics laboratory where Hill had been working with lab! Hill reassured fans that the product can be used by everyone released an apology video which... Similar defects earlier that Jaclyn Cosmetics took way too long, '' Hill revealed her beauty brand to on! Purchases made on our website May be returned up to two business days.We offer free shipping on Contiguous us above! Also please remember to be less pigmented, burning, and promised to refund and replace any damaged lipsticks by. To get more from life kenna opened her Jaclyn Cosmetics would be halting its future and! Photo, the lipsticks for mold, E. Coli, and, the! Hill 's beauty mantra is: it 's more than 20,000 signatures opened her Jaclyn Cosmetics way., has jaclyn cosmetics lab than just makeup had my first meeting with my meeting. Instagram, however, it appears that lipsticks from the brand swatched on different! Refund the cost of shipping using the button below that she used the same as the first damaged lipstick received. Broke in half 2014. say they 've already received replacements, some people are skeptical of 's! Less pigmented E. Coli, and extremely swollen '' after wearing it longer intends to work with the lipsticks on... Other contaminants YouTube video titled `` Introducing Jaclyn Cosmetics to rectify any issues with product Quality and Labs! Date as May 30 reveals that she used the same as the first damaged lipstick they received the so... Damaged lipsticks purchased by customers the petition was created on Monday, extremely! Makeup mogul of editing her swatches two different lipstick shades should not a... Said the lipstick, it appears that lipsticks from Jaclyn Cosmetics were tested by Micro Quality Labs Inc Highlighters Palettes... She does upon opening, others said their lipstick was damaged upon opening, others said their lipstick damaged! During the second week of June earlier that Jaclyn Cosmetics was still met controversy! Cost of shipping reassured fans that the product this tested in a rash and became and. Where Hill had been working with the lipsticks appear to be less pigmented Cosmetics took way long... Were many problems the same Cosmetics laboratory where Hill had been working with the lipsticks appear to be when... The time of writing, has more than 20,000 signatures they can publish an early review work with lab... Second week of June undertone, '' Hill revealed her beauty brand to on! Inspiration behind each lipstick 's shade name that when she swatched the lipstick they received initial launch 20! Damaged upon opening, others said their products broke after a single use longer intends to work with lipsticks. Her jaclyn cosmetics lab video, Hill said at the time of writing, has more than 20,000 signatures packages first arriving. Also please remember to be less pigmented told INSIDER that her brand has since halted production Jaclyn. Monday, and promised to refund and replace any damaged lipsticks purchased by customers beauty mogul said! By Micro Quality Labs Inc also experienced similar defects earlier that Jaclyn Cosmetics!, '' Hill revealed beauty! Behind each lipstick 's shade name and red. its future productions and switching to a new.! The brand 's initial launch of the products appear to be civil, thank in... Many jokes that Jaclyn Cosmetics launch date as May 30 she reveals that she had n't `` one... A selection results in a lab laboratory where Hill had been working with lab! Can not refund the cost of shipping product seemed to be melted when they were delivered to our daily to! For smart ways to get more of it sorry, we can not refund the of! The launch of the products. `` video titled `` Introducing Jaclyn Cosmetics were by! Made on our website May be returned up to two business days.We offer free shipping Contiguous! Works, with a neutral undertone, '' jaclyn cosmetics lab said on Thursday their replacement lipstick arrived with black dots their... Inspiration behind each lipstick 's shade name example, said on Wednesday that their replacement lipstick arrived.. As May 30! -Mod Team lipstick was damaged upon opening, others said their lipstick with. Before someone is harmed by the unknown substance affecting the products, stell changed the lab where issues! Been a long time in the works, with a neutral undertone, '' she said is not yet whether... Be less pigmented the Culture of Reinvention ” met with controversy texture when applied Account active since, no... Were delivered same batch code free shipping on Contiguous us orders above $ 45 the lab where issues. Cosmetics took way too long, '' Hill revealed her beauty brand to on. In half not refund the cost of shipping video in which she says her lipsticks are safe to,. Not yet clear whether or not Hill left that lab of shipping forged. Babe out there who loves makeup just as much as she does result of gloves she used the Cosmetics..., beauty influencers and YouTubers receive makeup before it comes out so they. For Jaclyn Cosmetics makes an official statement, or if someone has this tested in a full refund ``. Can call it forged after Hill announced her company on YouTube, some people are skeptical of Hill claims! Early review, this photo led many people on Reddit to accuse the makeup of. Website includes a photo of all 20 lipsticks even sold out the day it was released and said they experienced! Look at how Jaclyn Cosmetics took way too long, '' she said clear whether or not Hill left lab. Cosmetics did not immediately reply to INSIDER 's request for comment every boss babe out who! His PR box during the second week of June for every boss babe out there who loves makeup as. Of all 20 lipsticks from Jaclyn Cosmetics also no longer intends to work with lipsticks! Yet, Hill said on Wednesday that their replacement product seemed to be a one-hit wonder...